PLACING AN ORDER
1.1. We accept credit, and debit cards as well as Paypal on-line.
1.2. You may send your credit or debit card information via phone, mail or over the Internet.
1.3. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us.
1.4. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. The price you actually pay on your total order may be a few pence up or down due to VAT rounding, this will be shown on your VAT Invoice supplied with your goods.
SHIPPING AND HANDLING
2.1. We will normally dispatch your order within two or three working day (i.e. excludes Saturdays, Sundays and Bank Holidays) of receiving it.
2.2. A signature is normally required on all deliveries.
2.3. If you specifically ask for your order to be left if you are out, we can arrange for a "No Signature Required" delivery. In this case you agree that we or our delivery agent will not be held liable for any loss, damage, or delay arising howsoever from such delivery of said items.
2.4. For UK mainland delivery we use a three-five day carrier,
2.5. Should we be unable to deliver your order within our published times we will contact you to advise you of this. If the revised time scale is unacceptable to you, you will of course receive a full refund
2.6. PLEASE NOTE WE CANNOT DELIVER TO GUERNSEY/JERSEY. DELIVERY TO POSTCODES IM / HS / ZE ARE CHARGED AT £2 EXTRA PER PARCEL
2.7. When you place your order you will be given a complete provisional cost of your order including shipping charges BEFORE you confirm your order. However we reserve the right to amend the shipping charges if you have marked the wrong shipping charge box. The price you actually pay on your total order may be a few pence up or down
3.1. We will normally dispatch your order within two working days (ie excludes Saturdays, Sundays and Bank Holidays) of receiving it. For UK mainland delivery we use a three-five day carrier.
3.2. For off shore or Northern Scotland deliveries allow an extra two days for delivery. If you specifically ask for your order to be left if you are out, we can arrange for a "No Signature Required" delivery or to be left with a third party, ie a neighbour. In this case you agree that we or our delivery agent will not be held liable for any loss, damage, or delay arising howsoever from such delivery of said items.
3.3. Should we be unable to deliver your order within our published times we will contact you to advise you of this. If the revised time scale is unacceptable to you, you will of course receive a full refund When you place your order you will be given a complete provisional cost of your order including shipping charges BEFORE you confirm your order
CREDIT CARD SECURITY
4.1. When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
5.1. If you need to reach us, please email us using the link on the store page, alternatively, you can call on 07831 617563 – 01159 458749 or email us at email@example.com.
5.2. Our telephone lines are open Monday to Friday 9.00 am to 5.30 pm and Saturday 9 am to Noon. We are closed Sundays and English Bank Holidays
6.1. EGG BOXES DIRECT do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
6.2. We will not e-mail you in the future unless you have given us your consent. We will not pass your e-mail address to other trusted traders unless you agree. We do not use 'spam', defined as random marketing emails in the Privacy and Electronic Communications Act, to personal email addresses.
6.3. The type of information we will collect about you includes: • your name • address • phone number • email address • credit/debit card details We will never collect sensitive information about you without your explicit consent.
6.4. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
6.6. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes Returns Policy
THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000
7.1. Claims for Shortage or Damage to your Order Any claims for damage or shortage should be made to us within 3 working days of receipt of your order. Claims after this period cannot be considered.
7.2. If you specifically ask for your order to be left if you are out, we can arrange for a "No Signature Required" delivery. In this case you agree that we or our delivery agent will not be held liable for any loss, damage, or delay arising howsoever from such delivery of said items.
7.3. No claims will be considered unless all the original packaging is retained for inspection by our carrier's representative.
YOUR RIGHT TO CANCEL
8.1. If you are buying as a 'consumer', as defined in The Consumer Protection (Distance Selling) Regulations 2000, the Goods may be returned within 7 working days (excluding Saturday and Sunday and any English Bank Holiday) of delivery for a full refund.
8.2. You may cancel your order for goods at any stage before, and up to 7 working days after, the goods are delivered to you by notifying us in writing at the address or e mailing us at our published email address. We aim to process your order for dispatch to you within two working days of receiving it.
8.3. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.
9.1. On cancellation for whatever reason you must return to us the unused goods, and the original packaging we have delivered to you. If the goods are faulty, incorrect or damaged on delivery we will meet the cost of return (we will advise you on how to return the goods) including delivery charges. In all other circumstances (see para. 2) we will (at your option) exchange the unused goods or refund you the amount paid for the goods only, the buyer shall be responsible for the cost of returning the unused goods in their original packaging, and must take reasonable care of the goods.
9.2. The cancellation policy does not apply to printed goods of any description, including books and videos, feeding stuffs unless faulty or damaged, or goods specifically obtained, or manufactured by us or our suppliers at your request. This policy is in addition to any statutory rights you may have as a consumer, which remain unaffected. 4).
10.1. Should any product supplied to you by EGG BOXES DIRECT be defective we will replace at your option..
11.1. We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of EGG BOXES DIRECT
11.2. EGG BOXES DIRECT strongly recommend that livestock, eggs etc. are not booked until all goods are received and checked. Property and title to the goods remains with the Seller until paid for in full and Buyer shall allow access to repossess the goods at any time until full payment is received.
11.3. The Seller reserves the right to clear any cheques before dispatch of the goods. If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force. We cannot guarantee that the appearance and/or colours of products shown in our catalogue or On Line shop exactly match the appearance and/or colours of the physical products themselves.
11.4. Any advice provided by anyone at EGG BOXES DIRECT is provided to assist you with selecting the appropriate product. Any advice is provided in good faith on the basis that the information supplied by you is complete and accurate. The advice should not be relied upon in substitution for appropriate professional expert advice for example a Veterinary Surgeon, Environmental Health Officer or electrical engineer.
11.5. To the extent permitted by law, EGG BOXES DIRECT accepts no liability for any loss, damage or injury arising as a consequence of the advice provided, or goods supplied.
11.6. These terms and conditions and any contract between us shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction over any disputes between us.
11.7. In these terms and conditions:- "Working day" means every day of the year except Saturdays, Sundays, English statutory and public holidays; "You", "Your" and "buyer" means the purchaser of the goods, "Us" EGG BOXES DIRECT.
11.8. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
11.9. Remittance Terms - We operate a cash with order system, we do not send goods on "approval